A number of these questioned are answered directly in order
'How To Order & Options' section. Click HERE to
go to the page.
1. Why should I buy from The Garden Seat?
We have a long history of supplying both the trade and retails markets in the UK
and Worldwide since the early 1970's, so we really
know our business! We have a very successful 'Contract' arm of the business that
currently supplies indoor, outdoor and poolside
furniture to Hotels, Leisure Parks, Restaurants, etc that include such names as
Hilton Group, De Vere, Haven, Butlins, Warner,
Center Parcs to name but a few. The products supplied to the Contract market
are, as a rule, much more heavy duty and harder
wearing due to the specification required in that market where products will
receive overwhelmingly more use than comparable
products in the Retail market. However we offer the same high quality products
to retail customers though The Garden Seat.
2. Do you have a brochure?
We currently do not print a brochure. If you have any questions, would like
other images, product advice, stock levels, etc,
please contact the sales office either via our free phone 08000 842 872 or by
3. How can I pay for my order?
We accept all debit and credit card except American Express. Alternatively we
can accept cheques, bank transfer.
We are unable to accept cash on delivery as, although we have our own fleet of
vans, we often use independent parcel
and pallet carriers for delivery.
4. What happens when I place an order?
When we receive an order, we will check stock and confirm when the delivery will
take place. We normally hold good stock levels
but at certain times of the year, stock levels can become low. We will the
arrange a mutually convenient time to deliver. As mentioned
above, our deliveries are through either ourselves or a third party carrier. All
orders are subject to a 7 day 'cooling off period' whereby
orders can be cancelled and all
5. It there a charge for delivery?
All orders of £400.00 are deliver free of charge to mainland England and Wales.
For orders under £400.00, there is a small charge
of £30.00. For orders outside of mainland England and Wales, please contact the
sales office and we can advise costs.
The buyer may not cancel or return the order
without the consent of the Seller. However, if the cancellation or return of
the order is approved the Buyer will be subject to paying
an administration and restocking charge of 20% or a minimum charge of £40.00
whichever is greater plus payment of all
delivery/collection charges which are applicable.
7. Does your furniture require assembly?
Many of our products are supplied complete and assembled but certain items do
require assembly as they are boxed and shipped in
KD (knocked down) format. This save on both storage and shipping charges both
coming into and leaving our warehouse enabling products
to be offered with greater savings. All fittings required are included in the
boxes and many have the appropriate allen key, spanners, etc.
All products that require assembly are marked with an assembly symbol. (See 'Key
To Symbols' in How To Order & Options).
8. What exactly is 'Teak' and how do I care for my Teak furniture?
Teak is a tropical hardwood from South East Asia (commonly Indonesia). It is
chosen as a premier hardwood as its properties include
being a strong, resilient, oil rich wood which is selected due to its grain
density. It is a very stable wood that does not warp or rot.
Teak furniture is highly durable and will last for many years without
preservatives or treatments. If untreated teak furniture will gradually
fade to a silvery grey colour. Over time, natural weathering occurs and small
crack (called crazing) may appear. This is perfectly normal
and is caused by the expansion and contraction of the wood. To clean teak
furniture either lightly sand the furniture or use warm soapy
water and a soft brush. If you wish the furniture to maintain the original honey
colour, the furniture should be treated annually with teak
oil or a similar product. Prior to oiling the furniture should be cleaned as
above and left to dry thoroughly.
9. What exactly is 'Hardwood' and how do I care for my Hardwood furniture?
Hardwood is a generic term for many woods with similar colour and
characteristics, again mainly from South East Asia.
These woods include Keruing, Balau, Shorea, Meranti and Eucalyptus. Compared to
soft woods (such as pine) these woods
have fairly dense grains, although not nearly as dense as teak. Although these
woods contain certain oils, they do require re-oiling
on a fairly regular basis in order to stop them drying out once they have been
exposed to the elements of wind, sun and rain.
Occasional light sanding prior to oiling may also be required to leave a smooth
clean finish ready to treat.
Dirt can be removed in the same way as with teak - with mild soapy water and a
10. How do I care for my Resin furniture?
Our Evolutif Resin furniture truly is a market leader. It is manufactured with a
high chalk content which adds stability to the colours
ensuring that the white resin stays white and the colours do not fade. Evolutif
furniture is UV resistant and is anti static. It should be
cleaned with a soft (non abrasive) cloth and mild soapy water. NEVER use
chemicals or any abrasive items to clean your resin furniture.
A tip to remove difficult dirt / stains is to spray with a furniture polish and
allow that to soak into the stain.
Our Alfresco range of resin furniture is a budget priced range, but has been
chosen by us as it offers tremendous value for money.
Simply clean this furniture in exactly the same way as for the Evolutif resin
11. How do I care for my Stainless Steel furniture?
Our Stainless Steel furniture is manufactured from 304 grade stainless steel.
This ensures that our products are suitable for outdoor use.
Similar to the cleaning of the woods above, warm soapy should be used to remove
marks and dirt. Many DIY outlets sell Stainless
Steel cleaner which can help restore the original polished look.
12. How do I care for my Wicker furniture?
Our Wicker furniture is manufactured from a from polyethylene synthetic wicker
which is suitable for all types of outdoor use. The wicker is UV resistant and
in many of the models (i.e. Atlantic Chair) have a steel wire running through the
centre of the wicker to add strength and stability.
Clean with a power washer on a low setting or a hose pipe with a soft brush to
remove the dirt.